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Here at Casa Bonita, we are always focused on the safety of all guests, employees and team members. To help us fulfill our commitment, we ask that while visiting Casa, you honor this Code of Conduct
The following behaviors or acts are not permitted at Casa Bonita:
- Carrying firearms, ammunition, knives, baseball bats (whatever they may be made of) and/or weapons of any kind, or objects that may be used as weapons, and/or any other prohibited item. Casa reserves the right to prohibit any item(s) at their sole discretion.
- Unsolicited photographing or video recording that disrupts a guest’s experience or interferes with Casa’s operations.
- Wearing masks or other head coverings that obscure a guest’s face, and/or cosplay costumes of any nature.
- Unruly or disruptive behavior that interferes with guests’ enjoyment of the experience, including running, the incitement of running, and blocking passageways and exits.
- Fighting or physical aggression of any kind, including verbal and physical assaults, including, but not limited to, throwing objects at or towards performers (in costume or not), other team members or guests.
- Acts or behavior that Casa management determines is a safety concern or that interrupts operations or unreasonably interferes with guests’ experience.
- Harassing/threatening behavior, sexual misconduct or lewd behavior including inappropriate interaction with guests or performers or other team members, including those in costume. Never inappropriately touch performers or characters whether in or out of costume.
- Offensive language or gestures.
- Clothing with offensive language, obscene gestures/graphics, or nudity or clothing that does not sufficiently cover undergarments.
- Intoxication or substance impairment that results in irresponsible behavior.
- Entering restricted areas, including but not limited to, areas restricted to employees or performers, and/or which may be marked “Staff Only”, “Performers Only” “or Employees Only”, or which otherwise limits access of guest to an area.
- Theft of any kind.
- Soliciting guests and/or distributing literature not approved by Casa.
- Refusing to follow verbal or printed instructions or cooperate with Casa staff or performers, including but not limited to security staff.
- Casa has provided face painters with a list of acceptable designs for children and adults. These are the only designs/face art permitted.
Notice to Parents & Guardians
Casa strongly recommends but does not require that any person 17 years of age and under be chaperoned by an adult 21 years or older. Casa reserves the right to modify this at any time as needed.
Casa does not assume any responsibility or liability for unattended minors. Children and the behavior of all minors are the sole responsibility of their parent(s) or guardian(s), and parents and/or guardians are responsible, and may be held legally liable for, all acts of the children or minors under their care.
Minors in violation of Casa’s rules may be ejected (without refund) or detained, in Casa’s discretion, as evaluated on a case-by-case basis. While Casa may attempt to contact a minor’s parent/guardian in some circumstances, this is done out of concern and courtesy, but is not a duty.
We expect all guests to behave in a family-friendly manner. Any profanity or unruly behavior that is reasonably considered offensive to other guests and could result in ejection from Casa without a refund. The behavior of guests with special needs will be assessed on a case-by-case basis.
Guests should not use profanity or abusive language, symbols or gestures towards other guests and our employees, staff or performers. Guests who do so may be removed without a refund. The behavior of guests with special needs will be assessed on a case-by-case basis.
Thank you for your help in responsibly supervising, monitoring and controlling minors in your care.
If while at Casa you cannot locate your child, Casa staff is here to assist you; however, we do not page guests.
Dress Code
We ask that our guests dress appropriately for our family friendly environment. Shirts, bottoms (such as pants, shorts, or skirts/dresses), and shoes are required at all times. Clothing that does not sufficiently cover undergarments is prohibited. Clothing with offensive material will be asked to be removed.
Smoking
Casa is a drug-free environment and smoke free and smoking inside the building is strictly prohibited. Smoking is ONLY allowed in designated smoking areas outside of the building, and this includes electronic cigarettes (e-cigs) and vape pens.
Personal Conduct
Conduct deemed by Casa to be inappropriate for the peace and good order of Casa, its guests, employees, staff or performers, and/or which may adversely affect the safety of others is not permitted. Anyone who violates the Code of Conduct may be subject to removal without refund.
Guests are encouraged to report any violations of the Guest Code of Conduct or suspicious activity to the nearest Casa security personnel.
Casa reserves the right to revise or modify this Code of Conduct with or without notice.